Situational awareness mobile application for first responders.
Challenge
Provide first responders with vital information while away from their desk or vehicle. Critical considerations included security of data being delivered and limited mobile device deployment within public safety sector.
Provide first responders with vital information while away from their desk or vehicle. Critical considerations included security of data being delivered and limited mobile device deployment within public safety sector.
Audience
Command staff and first responders working in the field - Law, Fire and EMS
Command staff and first responders working in the field - Law, Fire and EMS
Solution
Easily deployed iOS/Android application that delivers critical incident information to a first responder while they are away from their primary mobile CAD device.
Easily deployed iOS/Android application that delivers critical incident information to a first responder while they are away from their primary mobile CAD device.
Role
UX/UI Designer
UX/UI Designer
Team
Product Manager, Product Owner, Engineering team.
Product Manager, Product Owner, Engineering team.
Timeline
12 months to launch with continuing enhancement post launch.
12 months to launch with continuing enhancement post launch.
Process
In-field shadowing, interviews, competitive analysis, surveys and usability testing.
In-field shadowing, interviews, competitive analysis, surveys and usability testing.
Key Components and Deliverables
Wireframes for collaboration and high fidelity prototypes for marketing and testing purposes.
Wireframes for collaboration and high fidelity prototypes for marketing and testing purposes.
Color Palette
Required a color library that would compliment multiple disparate host systems. Chose dark mode color scheme based on user environment and feedback.
Iconography
Implemented a set of easily identifiable map icons to limit need for text descriptions within map.
Information Architecture
Screen flows and navigation including identify appropriate content and level of detail to provide.
Required a color library that would compliment multiple disparate host systems. Chose dark mode color scheme based on user environment and feedback.
Iconography
Implemented a set of easily identifiable map icons to limit need for text descriptions within map.
Information Architecture
Screen flows and navigation including identify appropriate content and level of detail to provide.
Result
Utilized by over 800 public safety agencies and more than 10,000 first responders.
Utilized by over 800 public safety agencies and more than 10,000 first responders.
Phase 2 Concepts
Project
Concept work to more closely align the application with other products in CentralSquare portfolio.
Process
Redesign existing component library and apply new design system to more closely adhere to other products within the CentralSquare portfolio.
Concept work to more closely align the application with other products in CentralSquare portfolio.
Process
Redesign existing component library and apply new design system to more closely adhere to other products within the CentralSquare portfolio.
