Summary
Experienced B2B Product Designer/UX Generalist with a focus on improving the user experience of both web and mobile applications. I appreciate the importance of seeing the "big picture" while understanding that the smallest interactions can have significant usability implications. With over 20 years of web development and design experience in the FinTech, public safety and digital engagement industries I possess a demonstrated ability to collaborate with stakeholders to design, prototype, test and implement user centered applications.
Skills
Skills
DESIGN
User Research | Wireframing | Interaction Design | Prototyping | Information Architecture | Usability Testing
technical
Figma | Photoshop | Sketch | InVision | Zeplin | Marvel | UXPin | Omnigraffle | Justinmind | Axure | Photoshop | Jira | Aha! | HTML/CSS
User Research | Wireframing | Interaction Design | Prototyping | Information Architecture | Usability Testing
technical
Figma | Photoshop | Sketch | InVision | Zeplin | Marvel | UXPin | Omnigraffle | Justinmind | Axure | Photoshop | Jira | Aha! | HTML/CSS
Professional Experience
Product Designer - Khoros, Remote
Feb 2021 to Jan 2024
● Primary designer for customer care component of Khoros Digital Contact Suite.
● Designed self service audit log feature that reduced related support contacts by 40%.
● Engaged with multiple Product and Engineering teams daily to support continuous product delivery.
● Contributing member of design council focused on defining and implementing a new design system.
● Coordinated a UI refresh of Khoros Care to align visual style with other Khoros suite products.
Feb 2021 to Jan 2024
● Primary designer for customer care component of Khoros Digital Contact Suite.
● Designed self service audit log feature that reduced related support contacts by 40%.
● Engaged with multiple Product and Engineering teams daily to support continuous product delivery.
● Contributing member of design council focused on defining and implementing a new design system.
● Coordinated a UI refresh of Khoros Care to align visual style with other Khoros suite products.
UX Designer - CentralSquare (Zuercher Technologies), Sioux Falls
OCT 2016 to OCT 2020
● Led design efforts for situational awareness mobile application from conception to launch in less than 18 months.
● Sole designer for mobile and desktop (CAD/RMS/Jail) applications utilized by tens of thousands of users at hundreds of public safety agencies.
● Researched, tested and prototyped designs for multiple product lines.
● Engaged directly with Product Management to determine appropriate product roadmap strategy.
● Collaborated with Product Owner and Engineering to create detailed specifications based on designs.
● Conducted extensive user research to identify pain points within legacy applications and opportunities for new application designs.
● Provided guidance on all UX facets of a project including UI, IA, analytics and application performance.
OCT 2016 to OCT 2020
● Led design efforts for situational awareness mobile application from conception to launch in less than 18 months.
● Sole designer for mobile and desktop (CAD/RMS/Jail) applications utilized by tens of thousands of users at hundreds of public safety agencies.
● Researched, tested and prototyped designs for multiple product lines.
● Engaged directly with Product Management to determine appropriate product roadmap strategy.
● Collaborated with Product Owner and Engineering to create detailed specifications based on designs.
● Conducted extensive user research to identify pain points within legacy applications and opportunities for new application designs.
● Provided guidance on all UX facets of a project including UI, IA, analytics and application performance.
UI Designer/Developer - Total Card Inc., Sioux Falls (Contract Position)
JUN 2016 to AUG 2016
● Translated wireframes and project requirements to front end code.
● Provided guidance regarding best practices and improvements to application UI.
● Delivered HTML/CSS/JS framework code for integration with back end web services.
JUN 2016 to AUG 2016
● Translated wireframes and project requirements to front end code.
● Provided guidance regarding best practices and improvements to application UI.
● Delivered HTML/CSS/JS framework code for integration with back end web services.
User Interface Designer - The Bancorp, Sioux Falls
JUL 2013 to APR 2016
● Responsible for creation of functional prototypes based on requirements and business line input.
● Provided design support to software development team during entire SDLC.
● Improved and consolidated previously disparate design and interface standards.
● Developed and published design standards for software development team.
JUL 2013 to APR 2016
● Responsible for creation of functional prototypes based on requirements and business line input.
● Provided design support to software development team during entire SDLC.
● Improved and consolidated previously disparate design and interface standards.
● Developed and published design standards for software development team.
Senior Web Designer - The Bancorp, Sioux Falls
MAR 2007 to jul 2013
● Utilized EPiServer CMS to maintain content and IA on 100+ externally facing websites.
● Designed the IA for 100+ websites during redesign and online banking conversion.
● Monitored site and server performance using New Relic APM.
● Responsible for analyzing and providing site analytics reports us ing Google Analytics.
MAR 2007 to jul 2013
● Utilized EPiServer CMS to maintain content and IA on 100+ externally facing websites.
● Designed the IA for 100+ websites during redesign and online banking conversion.
● Monitored site and server performance using New Relic APM.
● Responsible for analyzing and providing site analytics reports us ing Google Analytics.
Web/Application Developer - BankFirst / The Bancorp, Sioux Falls
FEB 2000 to mar 2007
FEB 2000 to mar 2007
Education and Certifications
University of Iowa - BA Political Science, Russian Minor
UX Certification - Nielsen Norman Group 2014
CJIS Clearance - 2016 - 2020
UX Certification - Nielsen Norman Group 2014
CJIS Clearance - 2016 - 2020